What are the payment options in a 1-to-1 project?

There are 3 ways to pay for a 1-1 Project invoice.

  • Credit Card
  • PayPal
  • Credits (they will be always used first, and any amount still due is payable by credit card or PayPal).

When a client receives an invoice in a 1-to-1 Project, there are two payment options:

  • Pay and Hold. This default option secures the payment and will hold it until all work is finished. The client then releases funds when ready.
  • Pay Now. This option will release the funds to the designer immediately. 

We strongly recommend securing payment before releasing funds. This helps give the designer confidence that you are committed to the project and assurance to the client that the designer will begin work knowing funds are secured.

A designer can ask for completion of a project which will release any secured payments to the designer after a 10 day timer expires. It is up to the client to stop the timer before funds are released.


What if you need a refund?

We cannot refund if the 1-1 project is in progress or completed because work has been done by the designer. If you need a refund first, you must receive a confirmation from your designer that the refund is approved by them. This also must be in writing on the 1-1 project. Once this part is completed, simply contact support and we'll process the refund for you.


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