There are 3 ways to pay for a 1-to-1 Project invoice.
- Credit Card
- Credits (they will be always used first, and any amount still due is payable by credit card or PayPal).
Do I have to pay upfront before I see the designers initial concepts in the project?
- Yes and 99designs holds the payment until all work is finished by the designer. The client will release the payment to the designer when the final files are provided. This provides added security for both sides.
- Designers: This helps give the designer confidence that you are committed to the project
- Clients: They will know the work will begin when the designer sees the payment is secured.
If however the work is done, but the secured payment hasn't been released, the designer can ask for completion of a project. This will release any secured payments to the designer after a 10 day timer expires. It is up to the client to stop the timer before funds are released.
What if I need a refund?
We cannot refund if the 1-to-1 project is in progress or completed because work has been done by the designer. If you need a refund first, you must receive a confirmation from your designer that the refund is approved by them. This also must be in writing on the 1-to-1 project. Once this part is completed, simply contact support and we'll process the refund for you.