Getting started
New to 99designs?
- Which web builder should I choose?
- How does 99designs’ application process work?
- How do I use the designer search tool?
- Designer availability and responsiveness
- What is 99designs Pro?
- What is a brand guide?
Launching a contest
- ★ What is Stock Imagery?
- Favoriting a designer
- How do I create a presentation?
- How do I write a good design brief?
- Which package should I choose for my contest?
- Can I choose how much I pay for a contest?
Entering a contest
- Using Adobe Stock
- Do I need to declare placeholder imagery?
- How do I submit a design into a contest?
- Am I allowed to use clipart or stock images?
- Should I provide an explanation for my design?
- Can I use Wingdings or other symbol fonts in my design?
Pricing and payment
- How can I get my business card printed through 99designs?
- Why am I charged GST?
- I have a successful charge for a payment on 99designs, but I can't find my contest or project. What should I do?
- How do I purchase Stock?
- When do I pay for the design contest?
- What payment methods do you accept?
Clients
How contests work
- Who purchases stock art, the customer or designer? When?
- How long do design contests take, and what's involved?
- What is the Qualifying round?
- What is a guaranteed design contest?
- What is the Final round?
- How do I select designers for the Final round?
Managing your contest
- What is the 99designs ‘Personal Creative Consultant’ service?
- How do I run a successful Platinum design contest
- How can I see what the local time is for a designer?
- How do in-contest filters work?
- Connect your contest or 1-to-1 Project to Slack
- Can I make my public contest private?
Providing feedback
Choosing a winner and handover
- What files should I get at the end of a design contest or 1-to-1 project?
- How do I award a winner?
- Can I ask for changes after I've picked a winner?
- What is the Design Handover and how does it work?
- What should I ask the winning designer to provide?
- How long do I have to pick a winner?
1-to-1 Projects
- How do I get custom photography done with 99designs and Smartshoot?
- Client Support options for Squarespace Projects
- How do you create a great 1-to-1 Project brief?
- 1-to-1 Projects best practices
- Tasks and Ready-made Logo Store Close
- What are 1-to-1 Projects?
Designers
Contest basics
- How to use the cropping tool
- How do I use a design brief?
- How do I find a contest that suits me?
- What is a guaranteed contest?
- What are blind and private contests?
- What is a Platinum contest?
Working with Clients
- How to deal with unresponsive clients in 1-to-1 Projects
- What is a Logo & brand guide contest?
- How do I become certified for Logo & Brand guide contests?
- How do I become certified for Logo and Brand Identity Pack Contests?
- Can I submit animations or mockups of my designs to contests?
- Brand Guide - Add on Deliverable in contests
After a contest ends
- How do I know I'll get paid after I transfer the copyright?
- When do I sign the Copyright Transfer Agreement?
- What happens to my designs when a contest is held, locked, or refunded?
- Can a customer award more than one winner?
- How many days does it take to choose a winner?
- Am I obligated to do revisions once a contest is completed?
Design files and formats
- Can I present multiple logo variations in a single Contest entry?
- What final files should I deliver to clients?
- What is required for a stationery design?
- What is required for a social media design?
- What is required for a business card design?
- What is a Logo & social media pack contest?
Your designer profile
- ★ What are the benefits for each designer level?
- ★ Optimizing design descriptions & tags in your portfolio
- How do I increase my Designer Level?
- NationBuilder Professional Marketplace powered by 99designs
- How does 99designs’ application process work?
- How does the application process work?
Designer payments
- What's going on with my pending payout?
- How do I edit my Payoneer payout request details?
- What is a payout and how do I request one?
- Which payment providers does 99designs use?
- What are earnings?
- What fees do you charge for 1-to-1 Projects?
Reporting a designer
- Can I use an existing font in a wordmark logo?
- How the 99designs report system works
- Stock Image Declaration
- How do I report a copied or stock design?
- I've reported a design. Now what?
- I've been reported. What can I do?
1-to-1 Projects
- How do I get certified for Squarespace projects?
- What are the options for collecting payment in a 1-to-1 Project?
- Can I upload my own terms to a project?
- What is the best way to create a quote for 1-to-1 Projects?
- What is a client introduction fee?
- What is a platform fee?
General
Account Security
- Two-Factor Authentication
- I'm having trouble getting through reCAPTCHA. What should I do?
- What are 99designs’ local domains?
- I received an offer for a discounted 99designs package. How can I tell it’s real?
- How do I tell if an email is really from 99designs?
- I was sent a link to 99designs. How can I tell it's real?
Account management
- How often are notifications sent?
- Clients: Here's how to change your 99designs email and website notifications
- How many credits do I have?
- How do I change my password?
- I forgot my login password! Can I get a new one?
- How do I change my email address?
Guidelines and policies
- Non-Circumvention Policy
- Guidelines and policies at 99designs
- Client Guidelines
- Designer Code of Conduct
- Suspension Policy
- Concept Originality Policy