Getting started
New to 99designs?
- What is 99designs?
- What is a design contest?
- 100% Money-back guarantee? For real?!
- How many designs will I get to choose from?
- How do I get started as a designer at 99designs?
- How do I contact customer support?
Launching a contest
- How do I write a good design brief?
- Which package should I choose for my contest?
- Can I choose how much I pay for a contest?
- I just listed my contest, but it's not on the Browse Contests page. Where is it?
- Can I get my mobile app coded on 99designs?
- Can I get my site coded on 99designs?
Entering a contest
- Do I need to declare placeholder imagery?
- How do I submit a design into a contest?
- Am I allowed to use clipart or stock images?
- Should I provide an explanation for my design?
- Can I use Wingdings or other symbol fonts in my design?
- How do I prepare my design entries for contests?
Pricing and payment
Customers
How contests work
- Who purchases stock art, the customer or designer? When?
- How long do design contests take, and what's involved?
- What is the Qualifying round?
- What is a guaranteed design contest?
- What is the Final round?
- How do I select designers for the Final round?
Managing your contest
- Can I make my public contest private?
- How do I run a successful design contest?
- What are presentations?
- Can I extend my design contest?
- How do I edit the title of my contest?
- How do I increase the prize I'm offering?
Providing feedback
Choosing a winner and handover
- How do I award a winner?
- Can I ask for changes after I've picked a winner?
- What is the Design Handover and how does it work?
- What should I ask the winning designer to provide?
- How long do I have to pick a winner?
- Can I have more time to pick a winner?
1-to-1 Projects
- Tasks and Ready-made Logo Store Close
- What are 1-to-1 Projects?
- What are the payment options in a 1-to-1 project?
- Who can I work with on a 1-to-1 project?
- How do I invite a designer to a 1-to-1 project?
- How much does 1-to-1 Projects cost?
Designers
Contest basics
- How to use the cropping tool
- Why is my contest participation being limited?
- How do I use a design brief?
- How do I find a contest that suits me?
- What is a guaranteed contest?
- What are blind and private contests?
Working with contest holders
- How do I contact the customer?
- How do I respond to ratings and feedback?
- Why am I not getting feedback on my designs?
- Why did my design get a low star rating?
- Why was my design archived in a contest?
- Why was I eliminated from a contest?
After a contest ends
- What is the design handover?
- The contest holder asked me for revisions but the contest has ended. What can I do?
- How do I know I'll get paid after I transfer the copyright?
- When do I sign the Copyright Transfer Agreement?
- Why do I see an IO error when I upload my designs to a handover?
- What happens to my designs when a contest is held, locked, or refunded?
Design files and formats
- What is a Logo & social media pack contest?
- What do RGB and CMYK mean? When should I use them?
- What are vector and raster images? When should I use them?
- What is a vectorized file?
- Should I send the client a font file?
- Why do I need to outline a font?
Your designer profile
- ★ Platinum Designers only : Services
- Rebrand Yourself: A quick guide to 99designs’ designer profile
- What is identity verification?
- Where can I edit my public profile?
- What is a folio?
- How do I add or remove designs from my folio?
Designer payments
- What is a payout and how do I request one?
- Which payment providers does 99designs use?
- What are credits?
- What fees do you charge?
- What currency do I get paid in?
- Where does Skrill send money?
Reporting a designer
- Stock Image Declaration
- How do I report a copied or stock design?
- I've reported a design. Now what?
- I've been reported. What can I do?
- How do I report unprofessional behavior?
- What information should I include when I report a design?
1-to-1 Projects
General
Account management
- How do I change my password?
- I forgot my login password! Can I get a new one?
- How do I change my email address?
- How can I change my user name?
- How do I change my email notifications?
- How do I pick a secure password?
Guidelines and policies
- Guidelines and policies at 99designs
- Contest Holder Guidelines
- Designer Code of Conduct
- Suspension Policy
- Concept Originality Policy
- Stock Image and Clip Art Policy