Getting started
New to 99designs?
- How do I use the designer search tool?
- Designer availability and responsiveness
- What is 99designs Pro?
- What is a brand guide?
- What is 99designs?
- What is a design contest?
Launching a contest
- ★ What is Stock Imagery?
- Favoriting a designer
- How do I create a presentation?
- How do I write a good design brief?
- Which package should I choose for my contest?
- Can I choose how much I pay for a contest?
Entering a contest
- Using Adobe Stock
- Do I need to declare placeholder imagery?
- How do I submit a design into a contest?
- Am I allowed to use clipart or stock images?
- Should I provide an explanation for my design?
- Can I use Wingdings or other symbol fonts in my design?
Pricing and payment
Customers
How contests work
- Who purchases stock art, the customer or designer? When?
- How long do design contests take, and what's involved?
- What is the Qualifying round?
- What is a guaranteed design contest?
- What is the Final round?
- How do I select designers for the Final round?
Managing your contest
- How do I run a successful Platinum design contest
- How can I see what the local time is for a designer?
- How do in-contest filters work?
- Connect your contest or 1-to-1 Project to Slack
- Can I make my public contest private?
- How do I run a successful design contest?
Providing feedback
Choosing a winner and handover
- How do I award a winner?
- Can I ask for changes after I've picked a winner?
- What is the Design Handover and how does it work?
- What should I ask the winning designer to provide?
- How long do I have to pick a winner?
- Can I have more time to pick a winner?
1-to-1 Projects
- Client Support options for Squarespace Projects
- How do you create a great 1-to-1 Project brief?
- 1-to-1 Projects best practices
- Tasks and Ready-made Logo Store Close
- What are 1-to-1 Projects?
- What are the payment options in a 1-to-1 project?
Designers
Contest basics
- How to use the cropping tool
- How do I use a design brief?
- How do I find a contest that suits me?
- What is a guaranteed contest?
- What are blind and private contests?
- What is a Platinum contest?
Working with customers
- Can I submit animations or mockups of my designs to contests?
- Brand Guide - Add on Deliverable in contests
- What is the design handover?
- What is a logo design contest with extra design deliverables?
- Can I submit the same design to multiple contests?
- How do I contact the customer?
After a contest ends
- The client asked me for revisions but the contest has ended. What can I do?
- How do I know I'll get paid after I transfer the copyright?
- When do I sign the Copyright Transfer Agreement?
- Why do I see an IO error when I upload my designs to a handover?
- What happens to my designs when a contest is held, locked, or refunded?
- Can a customer award more than one winner?
Design files and formats
- What is required for a stationery design?
- What is required for a social media design?
- What is required for a business card design?
- What is a Logo & social media pack contest?
- What do RGB and CMYK mean? When should I use them?
- What are vector and raster images? When should I use them?
Your designer profile
- ★ Optimizing design descriptions & tags in your portfolio
- ★ Designer's Profile: Services
- What is Top Level status?
- What is Mid Level status?
- What is Entry Level status?
- Availability Status and Responsiveness Score
Designer payments
- What's going on with my pending payout?
- How do I edit my Payoneer payout request details?
- What is a payout and how do I request one?
- Which payment providers does 99designs use?
- What are earnings?
- What fees do you charge?
Reporting a designer
- How the 99designs report system works
- Stock Image Declaration
- How do I report a copied or stock design?
- I've reported a design. Now what?
- I've been reported. What can I do?
- How do I report unprofessional behavior?
1-to-1 Projects
General
Account Security
- I'm having trouble getting through reCAPTCHA. What should I do?
- What are 99designs’ local domains?
- I received an offer for a discounted 99designs package. How can I tell it’s real?
- How do I tell if an email is really from 99designs?
- I was sent a link to 99designs. How can I tell if the link is real?
- What details of mine are public?
Account management
- How often are notifications sent?
- Clients: Here's how to change your 99designs email and website notifications
- How many credits do I have?
- How do I change my password?
- I forgot my login password! Can I get a new one?
- How do I change my email address?
Guidelines and policies
- Guidelines and policies at 99designs
- Client Guidelines
- Designer Code of Conduct
- Suspension Policy
- Concept Originality Policy
- Stock Image and Clip Art Policy