What is the 99designs ‘Personal Creative Consultant’ service?

Having someone on hand as a one-stop-shop for all of your needs can make all the difference. When purchasing the Personal Creative Consultant upgrade for your contest, you will have access to a dedicated creative Account Manager who will be available to offer insights and provide advice to make sure you’re getting the best possible results. Our experts are experienced in working with designers and running design contests. They can give advice on writing a great design brief, how to give feedback to shape your vision, and how to get the most out of your design contest.

Here’s an overview of how it works…

  • Once your contest is launched, your Personal Creative Consultant will be in touch congratulating you on getting the contest underway and to form a contact point for any immediate questions you may have.
  • Next up will be a contest review within 24 hours of launch. Your Personal Creative Consultant will help set expectations and share tips tailored to inspire your designers and nurture a successful outcome.
    *Please know that if you launch a contest on a Saturday or Sunday you will hear from your Account Manager Monday morning.
  • As your contest progresses your Personal Creative Consultant will be checking in with any guidance they can offer over any potential challenges right through until you’ve selected your winner!
  • You’ll have a direct line to your Personal Creative Consultant and you can reach out if you have any questions.

Our Personal Creative Consultant are available Monday through Friday via both phone and email depending on which is your preferred contact option. Outside of these hours our Customer Support team is available over the weekend to help with any questions via email. The Customer Support team is here to help if you have any urgent questions or concerns before you and your account manager have connected. Feel free to reach out!


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