What is identity verification?

We want to help ensure the ID verification process is seamless and easy -- the faster it can be completed, the faster you can get started!

Why is my account being verified? 

99designs is a professional marketplace and it's important for us to confirm the identities of our users in order to maintain a trusted environment for conducting business.

As a new designer, you will be required to verify your identity when you attempt to submit your first designs into a contest. If you are an established designer who has not yet been asked to verify your identity, you will be asked to submit your ID the next time you request a payout.

As a client, proof of identity may be requested while the platform is being used. If so, we will reach out to you to let you know you’ve been asked to provide ID, and you will be led through the verification process the next time you’re on the site.

Your 99designs account will remain on hold until you're able to provide legitimate, verifiable information about your identity. Verification only takes a few minutes and helps to secure your account and payments. 

Is my information safe and secure?

Absolutely - here at 99designs we make it a priority to protect our community’s privacy. All information we collect and share is strictly in accordance with our Privacy Policy.

As an added measure, we've integrated with the identity management company Jumio, which has invested heavily in building a highly secure and reliable platform. Jumio is PCI Level 1 com­pliant and reg­u­larly con­ducts secu­rity audits, vul­ner­a­bility scans and pen­e­tra­tion tests to ensure com­pli­ance with secu­rity best prac­tices and stan­dards. All data is transmitted using secure transport with strong cipher suites and stored encrypted using AES256. 

How do I verify my ID? 

1. Verify Your ID 

If you see the page below when you log into 99designs, it means that you haven't yet verified your account. Click the button to begin the process.

 

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2. Select ID type

Have your ID ready. Select your country and then choose the corresponding ID type.

 

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3. Scan the front of your ID

Hold your document up to your webcam, center it in the viewing window and click "Take snapshot" when the document is fully legible. Be sure there isn’t a glare on plastic cards.

Make sure your snapshot is fully legible in the window to the right. If fully legible, click "Continue". If not, click "Take another snapshot" to try again.

 

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4. Take a photo of your face

Look straight into your webcam and ensure your face is fully centered. When you're ready, click "Take snapshot".

Check your photo in the right window and if your face is fully visible, click "Finish & start verification". If not, click "Take another snapshot" to try again.

 

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5. Wait for your verification to process

Once you’ve finished, your information will be uploaded into the system and then processed. Hold tight while it’s being analyzed and be sure not to close your browser. These 2 steps may take a few minutes. You’re free to continue working in other tabs or apps.

 

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6. You’re verified!

Thanks! We'll email you when your document is verified. Once verified, you'll be able to access 99designs again.

If you receive an email saying your verification was declined, you can click the link inside the email to try again.

What document types can be used for verification?

Important: your document must be government-issued! The following ID types are NOT accepted:

🚫School ID

🚫Employee ID

🚫Temporary ID

🚫Bank, credit, or insurance card

Acceptable document types by country

 

Country Acceptable ID types
Afghanistan Passport
Albania Government-issued ID card, Passport, Driver's license
Algeria Passport
Andorra Passport
Angola Passport
Anguilla Passport
Antigua and Barbuda Passport
Argentina Government-issued ID card, Passport, Driver's license
Armenia Government-issued ID card, Passport
Australia Government-issued ID card, Passport, Driver's license
Austria Government-issued ID card, Passport, Driver's license
Azerbaijan Passport
Bahamas Government-issued ID card, Passport, Driver's license
Bahrain Government-issued ID card, Passport, Driver's license
Bangladesh Government-issued ID card, Passport, Driver's license
Barbados Government-issued ID card, Passport, Driver's license
Belarus Passport, Driver's License
Belgium Government-issued ID card, Passport, Driver's license
Belize Passport
Benin Passport
Bermuda Passport
Bhutan Passport
Bolivia Government-issued ID card, Passport
Bosnia and Herzegovina Government-issued ID card, Passport
Botswana Government-issued ID card, Passport, Driver's license
Brazil Government-issued ID card, Passport, Driver's license
Brunei Darussalam Passport, Driver's License
Bulgaria Government-issued ID card, Passport, Driver's license
Burkina Faso Passport
Burundi Passport
Cambodia Passport
Cameroon Government-issued ID card, Passport, Driver's license
Canada Government-issued ID card, Passport, Driver's license
Cape Verde Passport
Cayman Islands Passport
Chad Passport
Chile Government-issued ID card, Passport, Driver's license
China Government-issued ID card, Passport, Driver's license
Colombia Government-issued ID card, Passport, Driver's license
Comoros Passport
Congo The Democratic Republic of Passport
Costa Rica Government-issued ID card, Passport, Driver's license
Cote d'Ivoire Passport
Croatia Government-issued ID card, Passport, Driver's license
Cuba Government-issued ID card, Passport
Cyprus Government-issued ID card, Passport
Czech Republic Government-issued ID card, Passport, Driver's license
Denmark Government-issued ID card, Passport, Driver's license
Djibouti Passport
Dominica Passport
Dominican Republic Government-issued ID card, Passport
Ecuador Government-issued ID card, Passport, Driver's license
Egypt Passport
El Salvador Government-issued ID card, Passport, Driver's license
Equatorial Guinea Passport
Eritrea Passport
Estonia Government-issued ID card, Passport, Driver's license
Ethiopia Passport
Faroe Islands Passport, Driver's License
Fiji Passport
Finland Government-issued ID card, Passport, Driver's license
France Government-issued ID card, Passport, Driver's license
Gabon Passport
Gambia Passport
Georgia Government-issued ID card, Passport, Driver's license
Germany Government-issued ID card, Passport, Driver's license
Ghana Government-issued ID card, Passport, Driver's license
Gibraltar Government-issued ID card, Passport, Driver's license
Greece Government-issued ID card, Passport, Driver's license
Grenada Passport
Guam Government-issued ID card, Driver's License
Guatemala Government-issued ID card, Passport, Driver's license
Guernsey Passport, Driver's License
Guinea Passport
Guinea Bissau Passport
Guyana Passport
Haiti Passport, Driver's License
Honduras Government-issued ID card, Passport, Driver's license
Hong Kong Government-issued ID card, Passport
Hungary Government-issued ID card, Passport, Driver's license
Iceland Passport, Driver's License
India Government-issued ID card, Passport, Driver's license
Indonesia Government-issued ID card, Passport, Driver's license
Iran Islamic Republic of Passport
Iraq Passport
Ireland Government-issued ID card, Passport, Driver's license
Isle of Man Passport, Driver's License
Israel Passport, Driver's License
Italy Government-issued ID card, Passport, Driver's license
Jamaica Government-issued ID card, Passport, Driver's license
Japan Government-issued ID card, Passport, Driver's license
Jersey Passport, Driver's License
Jordan Passport
Kazakhstan Government-issued ID card, Passport
Kenya Government-issued ID card, Passport
Korea (South) Government-issued ID card, Passport, Driver's license
Kosovo Passport
Kuwait Passport, Driver's License
Kyrgyzstan Passport
Lao Peoples Democratic Republic of Passport
Latvia Government-issued ID card, Passport, Driver's license
Lebanon Passport
Lesotho Passport
Liberia Passport
Libyan Arab Jamahiriya Passport
Liechtenstein Government-issued ID card, Passport, Driver's license
Lithuania Government-issued ID card, Passport, Driver's license
Luxembourg Government-issued ID card, Passport, Driver's license
Macao Government-issued ID card, Passport
Macedonia The former Yugoslav Republic of Government-issued ID card, Passport, Driver's license
Madagascar Passport
Malawi Passport
Malaysia Government-issued ID card, Passport, Driver's license
Maldives Passport
Mali Passport
Malta Government-issued ID card, Passport, Driver's license
Marshall Islands Passport
Mauritania Passport
Mauritius Government-issued ID card, Passport
Mexico Government-issued ID card, Passport, Driver's license
Micronesia Federated States of Passport
Moldova Republic of Government-issued ID card, Passport, Driver's license
Monaco Passport
Mongolia Government-issued ID card, Passport, Driver's license
Montenegro Government-issued ID card, Passport, Driver's license
Montserrat Passport
Morocco Government-issued ID card, Passport
Mozambique Passport
Myanmar Passport
Namibia Passport
Nepal Government-issued ID card, Passport, Driver's license
Netherlands Government-issued ID card, Passport, Driver's license
New Zealand Government-issued ID card, Passport, Driver's license
Nicaragua Government-issued ID card, Passport
Niger Passport
Nigeria Government-issued ID card, Passport, Driver's license
Norway Government-issued ID card, Passport, Driver's license
Oman Government-issued ID card, Passport, Driver's license
Pakistan Government-issued ID card, Passport
Palau Passport
Palestinian Occupied Territory Passport
Panama Government-issued ID card, Passport
Papua New Guinea Passport
Paraguay Government-issued ID card, Passport, Driver's license
Peru Government-issued ID card, Passport, Driver's license
Philippines Government-issued ID card, Passport, Driver's license
Poland Government-issued ID card, Passport, Driver's license
Portugal Government-issued ID card, Passport, Driver's license
Puerto Rico Government-issued ID card, Driver's License
Qatar Passport, Driver's License
Romania Government-issued ID card, Passport, Driver's license
Russian Federation Government-issued ID card, Passport, Driver's license
Rwanda Government-issued ID card, Passport
Saint Kitts and Nevis Passport
Saint Lucia Passport
Saint Vincent and the Grenadines Passport
San Marino Passport
Sao Tome and Principe Passport
Saudi Arabia Passport, Driver's License
Senegal Government-issued ID card, Passport
Serbia Government-issued ID card, Passport, Driver's license
Seychelles Passport
Sierra Leone Government-issued ID card, Passport
Singapore Government-issued ID card, Passport, Driver's license
Slovakia Government-issued ID card, Passport, Driver's license
Slovenia Government-issued ID card, Passport, Driver's license
South Africa Government-issued ID card, Passport, Driver's license
South Sudan Passport
Spain Government-issued ID card, Passport, Driver's license
Sri Lanka Government-issued ID card, Passport, Driver's license
Sudan Passport
Suriname Passport
Swaziland Passport
Sweden Government-issued ID card, Passport, Driver's license
Switzerland Government-issued ID card, Passport, Driver's license
Syrian Arab Republic Passport
Taiwan Government-issued ID card, Passport, Driver's license
Tajikistan Passport
Tanzania United Republic of Passport
Thailand Government-issued ID card, Passport
Timor Leste Passport
Togo Passport
Tonga Passport
Trinidad and Tobago Government-issued ID card, Passport
Tunisia Passport, Driver's License
Turkey Government-issued ID card, Passport, Driver's license
Turkmenistan Passport
Turks and Caicos Islands Government-issued ID card, Passport, Driver's license
Uganda Government-issued ID card, Passport, Driver's license
Ukraine Government-issued ID card, Passport, Driver's license
United Arab Emirates Government-issued ID card, Passport, Driver's license
United Kingdom Government-issued ID card, Passport, Driver's license
United States Government-issued ID card, Passport, Driver's license
Uruguay Government-issued ID card, Passport, Driver's license
Uzbekistan Passport
Vanuatu Passport
Venezuela Bolivarian Republic of Government-issued ID card, Passport, Driver's license
Vietnam Government-issued ID card, Passport
Virgin Islands British Passport
Virgin Islands US Driver's license
Yemen Passport
Zambia Passport
Zimbabwe Passport

 

If your ID type or country is not on this list, you will not be able to complete ID verification and may contact support for manual verification. 

Troubleshooting: Why can't I verify my ID?

1. Your document must be an approved type.

  • Please check the list above to make sure your ID is on the list of approved documents for your country.
  • Your ID must be government-issued and must include your photo
    • ID types we do not accept are:
      • Temporary (paper) IDs
      • School IDs
      • Bank cards
      • Insurance cards
      • Employee IDs
  • Latin characters only: other scripts, such as Cyrillic, Arabic, and Urdu, may cause an error

2. The photos of your ID must be clear.

  • Color images only: your photo must show a full, readable, color image of your document -- black & white photos or copies are not acceptable
  • Images of the physical document only: photos of screens or other photos will be rejected
  • All information on the document should be easy to read. Common issues with legibility are:
    • Glare obstructing information
    • Not enough light/too dark
    • Too far away
    • Blurry
    • Watermark over the image
    • Digitally or physically hiding or cropping information on the document

Keep in mind: After you submit your documents, the response usually takes a minute or two, but can take up to an hour in some cases. Please be patient!

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