We want to help ensure the ID verification process is seamless and easy -- the faster it can be completed, the faster you can get started!
- Why must I verify my account?
- Is my information safe and secure?
- How do I verify my ID?
- What document types can be used for verification?
- Troubleshooting: I cannot verify my ID. What is wrong?
Why is my account being verified?
99designs is a professional marketplace and it's important for us to confirm the identities of our users in order to maintain a trusted environment for conducting business.
If you are a designer who has not yet been asked to verify your identity, you will be asked to submit your ID the next time you request a payout.
As a client, proof of identity may be requested while the platform is being used. If so, we will reach out to you to let you know you’ve been asked to provide ID, and you will be led through the verification process the next time you’re on the site.
Your 99designs account will remain on hold until you're able to provide legitimate, verifiable information about your identity. Verification only takes a few minutes and helps to secure your account and payments.
Is my information safe and secure?
Absolutely - here at 99designs we make it a priority to protect our community’s privacy. All information we collect and share is strictly in accordance with our Privacy Policy.
As an added measure, we've integrated with the identity management company Jumio, which has invested heavily in building a highly secure and reliable platform. Jumio is PCI Level 1 compliant and regularly conducts security audits, vulnerability scans and penetration tests to ensure compliance with security best practices and standards. All data is transmitted using secure transport with strong cipher suites and stored encrypted using AES256.
How do I verify my ID?
1. Verify Your ID
If you see the page below when you log into 99designs, it means that you haven't yet verified your account. Click the button to begin the process.
2. Select ID type
Have your ID ready. Select your country and then choose the corresponding ID type.
3. Scan the front of your ID
Hold your document up to your webcam, center it in the viewing window and click "Take snapshot" when the document is fully legible. Be sure there isn’t a glare on plastic cards.
Make sure your snapshot is fully legible in the window to the right. If fully legible, click "Continue". If not, click "Take another snapshot" to try again.
4. Take a photo of your face
Look straight into your webcam and ensure your face is fully centered. When you're ready, click "Take snapshot".
Check your photo in the right window and if your face is fully visible, click "Finish & start verification". If not, click "Take another snapshot" to try again.
5. Wait for your verification to process
Once you’ve finished, your information will be uploaded into the system and then processed. Hold tight while it’s being analyzed and be sure not to close your browser. These 2 steps may take a few minutes. You’re free to continue working in other tabs or apps.
6. You’re verified!
Thanks! We'll email you when your document is verified. Once verified, you'll be able to access 99designs again.
If you receive an email saying your verification was declined, you can click the link inside the email to try again.
What document types can be used for verification?
Important: your document must be government-issued! The following ID types are NOT accepted:
🚫School ID
🚫Employee ID
🚫Temporary ID
🚫Bank, credit, or insurance card
Acceptable document types by country
| Country | Acceptable ID types |
| Afghanistan | Passport |
| Albania | Government-issued ID card, Passport, Driver's license |
| Algeria | Passport |
| Andorra | Passport |
| Angola | Passport |
| Anguilla | Passport |
| Antigua and Barbuda | Passport |
| Argentina | Government-issued ID card, Passport, Driver's license |
| Armenia | Government-issued ID card, Passport |
| Australia | Government-issued ID card, Passport, Driver's license |
| Austria | Government-issued ID card, Passport, Driver's license |
| Azerbaijan | Passport |
| Bahamas | Government-issued ID card, Passport, Driver's license |
| Bahrain | Government-issued ID card, Passport, Driver's license |
| Bangladesh | Government-issued ID card, Passport, Driver's license |
| Barbados | Government-issued ID card, Passport, Driver's license |
| Belgium | Government-issued ID card, Passport, Driver's license |
| Belize | Passport |
| Benin | Government-issued ID card, Passport |
| Bermuda | Passport |
| Bhutan | Passport |
| Bolivia | Government-issued ID card, Passport |
| Bosnia and Herzegovina | Government-issued ID card, Passport |
| Botswana | Government-issued ID card, Passport, Driver's license |
| Brazil | Government-issued ID card, Passport, Driver's license |
| Brunei Darussalam | Passport, Driver's License |
| Bulgaria | Government-issued ID card, Passport, Driver's license |
| Burkina Faso | Passport |
| Burundi | Passport |
| Cambodia | Passport |
| Cameroon | Government-issued ID card, Passport, Driver's license |
| Canada | Government-issued ID card, Passport, Driver's license |
| Cape Verde | Passport |
| Cayman Islands | Passport |
| Chad | Passport |
| Chile | Government-issued ID card, Passport, Driver's license |
| China | Government-issued ID card, Passport, Driver's license |
| Colombia | Government-issued ID card, Passport, Driver's license |
| Comoros | Passport |
| Congo The Democratic Republic of | Passport |
| Costa Rica | Government-issued ID card, Passport, Driver's license |
| Cote d'Ivoire | Passport |
| Croatia | Government-issued ID card, Passport, Driver's license |
| Cyprus | Government-issued ID card, Passport |
| Czech Republic | Government-issued ID card, Passport, Driver's license |
| Denmark | Government-issued ID card, Passport, Driver's license |
| Djibouti | Passport |
| Dominica | Passport |
| Dominican Republic | Government-issued ID card, Passport |
| Ecuador | Government-issued ID card, Passport, Driver's license |
| Egypt | Passport |
| El Salvador | Government-issued ID card, Passport, Driver's license |
| Equatorial Guinea | Passport |
| Eritrea | Passport |
| Estonia | Government-issued ID card, Passport, Driver's license |
| Ethiopia | Passport |
| Faroe Islands | Passport, Driver's License |
| Fiji | Passport |
| Finland | Government-issued ID card, Passport, Driver's license |
| France | Government-issued ID card, Passport, Driver's license |
| Gabon | Passport |
| Gambia | Passport |
| Georgia | Government-issued ID card, Passport, Driver's license |
| Germany | Government-issued ID card, Passport, Driver's license |
| Ghana | Government-issued ID card, Passport, Driver's license |
| Gibraltar | Government-issued ID card, Passport, Driver's license |
| Greece | Government-issued ID card, Passport, Driver's license |
| Grenada | Passport |
| Guam | Government-issued ID card, Driver's License |
| Guatemala | Government-issued ID card, Passport, Driver's license |
| Guernsey | Passport, Driver's License |
| Guinea | Passport |
| Guinea Bissau | Passport |
| Guyana | Passport |
| Haiti | Passport, Driver's License |
| Honduras | Government-issued ID card, Passport, Driver's license |
| Hong Kong | Government-issued ID card, Passport |
| Hungary | Government-issued ID card, Passport, Driver's license |
| Iceland | Passport, Driver's License |
| India | Government-issued ID card, Passport, Driver's license |
| Indonesia | Government-issued ID card, Passport, Driver's license |
| Iraq | Passport |
| Ireland | Government-issued ID card, Passport, Driver's license |
| Isle of Man | Passport, Driver's License |
| Israel | Passport, Driver's License |
| Italy | Government-issued ID card, Passport, Driver's license |
| Jamaica | Government-issued ID card, Passport, Driver's license |
| Japan | Government-issued ID card, Passport, Driver's license |
| Jersey | Passport, Driver's License |
| Jordan | Passport |
| Kazakhstan | Government-issued ID card, Passport |
| Kenya | Government-issued ID card, Passport |
| Korea (South) | Government-issued ID card, Passport, Driver's license |
| Kosovo | Passport |
| Kuwait | Government-issued ID card, Passport, Driver's License |
| Kyrgyzstan | Passport |
| Lao Peoples Democratic Republic of | Passport |
| Latvia | Government-issued ID card, Passport, Driver's license |
| Lebanon | Passport |
| Lesotho | Passport |
| Liberia | Passport |
| Libyan Arab Jamahiriya | Passport |
| Liechtenstein | Government-issued ID card, Passport, Driver's license |
| Lithuania | Government-issued ID card, Passport, Driver's license |
| Luxembourg | Government-issued ID card, Passport, Driver's license |
| Macao | Government-issued ID card, Passport |
| Macedonia The former Yugoslav Republic of | Government-issued ID card, Passport, Driver's license |
| Madagascar | Passport |
| Malawi | Passport |
| Malaysia | Government-issued ID card, Passport, Driver's license |
| Maldives | Passport |
| Mali | Passport |
| Malta | Government-issued ID card, Passport, Driver's license |
| Marshall Islands | Passport |
| Mauritania | Passport |
| Mauritius | Government-issued ID card, Passport |
| Mexico | Government-issued ID card, Passport, Driver's license |
| Micronesia Federated States of | Passport |
| Moldova Republic of | Government-issued ID card, Passport, Driver's license |
| Monaco | Passport |
| Mongolia | Government-issued ID card, Passport, Driver's license |
| Montenegro | Government-issued ID card, Passport, Driver's license |
| Montserrat | Passport |
| Morocco | Government-issued ID card, Passport |
| Mozambique | Passport |
| Myanmar | Passport |
| Namibia | Passport |
| Nepal | Government-issued ID card, Passport, Driver's license |
| Netherlands | Government-issued ID card, Passport, Driver's license |
| New Zealand | Government-issued ID card, Passport, Driver's license |
| Nicaragua | Government-issued ID card, Passport |
| Niger | Passport |
| Nigeria | Government-issued ID card, Passport, Driver's license |
| Norway | Government-issued ID card, Passport, Driver's license |
| Oman | Government-issued ID card, Passport, Driver's license |
| Pakistan | Government-issued ID card, Passport |
| Palau | Passport |
| Palestinian Occupied Territory | Passport |
| Panama | Government-issued ID card, Passport |
| Papua New Guinea | Passport |
| Paraguay | Government-issued ID card, Passport, Driver's license |
| Peru | Government-issued ID card, Passport, Driver's license |
| Philippines | Government-issued ID card, Passport, Driver's license |
| Poland | Government-issued ID card, Passport, Driver's license |
| Portugal | Government-issued ID card, Passport, Driver's license |
| Puerto Rico | Government-issued ID card, Driver's License |
| Qatar | Passport, Driver's License |
| Romania | Government-issued ID card, Passport, Driver's license |
| Rwanda | Government-issued ID card, Passport |
| Saint Kitts and Nevis | Passport |
| Saint Lucia | Passport |
| Saint Vincent and the Grenadines | Passport |
| San Marino | Passport |
| Sao Tome and Principe | Passport |
| Saudi Arabia | Passport, Driver's License |
| Senegal | Government-issued ID card, Passport |
| Serbia | Government-issued ID card, Passport, Driver's license |
| Seychelles | Passport |
| Sierra Leone | Government-issued ID card, Passport |
| Singapore | Government-issued ID card, Passport, Driver's license |
| Slovakia | Government-issued ID card, Passport, Driver's license |
| Slovenia | Government-issued ID card, Passport, Driver's license |
| South Africa | Government-issued ID card, Passport, Driver's license |
| South Sudan | Passport |
| Spain | Government-issued ID card, Passport, Driver's license |
| Sri Lanka | Government-issued ID card, Passport, Driver's license |
| Suriname | Passport |
| Swaziland | Passport |
| Sweden | Government-issued ID card, Passport, Driver's license |
| Switzerland | Government-issued ID card, Passport, Driver's license |
| Taiwan | Government-issued ID card, Passport, Driver's license |
| Tajikistan | Passport |
| Tanzania United Republic of | Passport |
| Thailand | Government-issued ID card, Passport |
| Timor Leste | Passport |
| Togo | Passport |
| Tonga | Passport |
| Trinidad and Tobago | Government-issued ID card, Passport |
| Tunisia | Passport, Driver's License |
| Turkey | Government-issued ID card, Passport, Driver's license |
| Turkmenistan | Passport |
| Turks and Caicos Islands | Government-issued ID card, Passport, Driver's license |
| Uganda | Government-issued ID card, Passport, Driver's license |
| Ukraine | Government-issued ID card, Passport, Driver's license |
| United Arab Emirates | Government-issued ID card, Passport, Driver's license |
| United Kingdom | Government-issued ID card, Passport, Driver's license |
| United States | Government-issued ID card, Passport, Driver's license |
| Uruguay | Government-issued ID card, Passport, Driver's license |
| Uzbekistan | Passport |
| Vanuatu | Passport |
| Venezuela Bolivarian Republic of | Government-issued ID card, Passport, Driver's license |
| Vietnam | Government-issued ID card, Passport |
| Virgin Islands British | Passport |
| Virgin Islands US | Driver's license |
| Yemen | Passport |
| Zambia | Passport |
| Zimbabwe | Passport |
If your ID type or country is not on this list, you will not be able to complete ID verification and may contact support for manual verification.
Troubleshooting: Why can't I verify my ID?
1. Your document must be an approved type.
- Please check the list above to make sure your ID is on the list of approved documents for your country.
-
Your ID must be government-issued and must include your photo
- ID types we do not accept are:
- Temporary (paper) IDs
- School IDs
- Bank cards
- Insurance cards
- Employee IDs
- ID types we do not accept are:
- Latin characters only: other scripts, such as Cyrillic, Arabic, and Urdu, may cause an error
2. The photos of your ID must be clear.
- Color images only: your photo must show a full, readable, color image of your document -- black & white photos or copies are not acceptable
- Images of the physical document only: photos of screens or other photos will be rejected
-
All information on the document should be easy to read. Common issues with legibility are:
- Glare obstructing information
- Not enough light/too dark
- Too far away
- Blurry
- Watermark over the image
- Digitally or physically hiding or cropping information on the document
Keep in mind: After you submit your documents, the response usually takes a minute or two, but can take up to an hour in some cases. Please be patient!