What can I expect from my 99designs Account Manager?

If you’ve landed on this page you’re no doubt wondering ‘What value will my dedicated 99designs account manager add to my contest?’

Great question! We feel that when you’re making the added investment into your contest, having someone on hand as a one-stop-shop for all of your needs can make all the difference. When facilitating one of our Platinum offerings, your dedicated account manager will be there to offer insights and provide advice to make sure you’re getting the best possible results.

Here’s an overview of how it works…

  • Once your Platinum contest is launched, our account manager will be in touch congratulating you on getting the contest underway and to form a contact point for any immediate questions you may have.
  • Next up will be a contest review within 24 hours of launch. Your account manager will help set expectations and share tips tailored to inspire your designers and nurture a successful outcome. *Please know that if you launch a contest on a Saturday or Sunday you may hear from your Account Manager Monday morning.
  • As your contest progresses your Account Manager will be checking in with any guidance they can offer over any potential challenges right through until you’ve selected your winner!


Our Account Managers are available Monday through Friday via both phone and email depending on which is your preferred contact option. Outside of these hours our Support team is available over the weekend to help with any questions via email.

The Customer Support team is here to help if you have any urgent questions or concerns before you and your account manager have connected. Feel free to reach out!

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