Customers must choose a winner within 14 days after their contest ends.
Sometimes, customers can have trouble choosing the winner. They may also need to present designs to clients or other stakeholders for review. In these cases, they may ask us to extend the time they have to choose the winner.
If they don’t, and they don’t ask for a time extension, the contest will be locked, and the customer will need to contact us to get it unlocked and award their prize.
In guaranteed contests, the prize money is paid whether or not the customer selects a winner. See the guaranteed contests page for details.