My account has been hacked. What should I do?

If you are unable to access your account and fear it has been hacked, contact us immediately at payments@99designs.com. Provide as many details as you can about your account, including:

  • The email address you use to log into your account
  • The date of your last successful login to your 99designs account
  • Why you fear your account has been hacked

Your safety is of the utmost importance to us. The sooner you reach out to us about with your concerns, the better. We review each notice carefully and will take immediate steps to recover a hacked account.

A few Internet safety reminders...

  • Our staff will never ask for payments outside of our platform. All transactions should be completed within our secure system.
  • Official 99d by Vista staff members have an orange “Staff” badge on their profiles. If someone messages you claiming to be from our company without this badge, please use the Report button in your message to alert us quickly.

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  • Avoid clicking on suspicious links. We will never send you outside of our platform through unsolicited messages.
  • Never share personal information like banking credentials, credit card numbers, passwords, or other sensitive data through your email, messages on 99d or other communication apps.

Trust your gut—if something doesn’t feel right, it probably isn’t. Stay safe by reporting any suspicious activity and ignoring messages that seem untrustworthy.

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