We want to help ensure the ID verification process is seamless and easy - read below for more information on this process!

• Why must I verify my account?
• Is my information safe and secure?
• How do I verify my ID?
• Troubleshooting: I cannot verify my ID. What is wrong?

Why is my account being verified? 

99designs by Vista is a professional marketplace and it's important for us to confirm the identities of our users in order to maintain a trusted environment for conducting business.

As a client or designer, proof of identity may be requested while the platform is being used. If so, we will reach out to you via email to let you know you’ve been asked to provide ID, and you will be led through the verification process the next time you’re on the site.

Your 99designs by Vista account will remain on hold until you're able to provide legitimate, verifiable information about your identity. 

Is my information safe and secure?

Absolutely - here at 99designs we make it a priority to protect our community’s privacy. All information we collect and share is strictly in accordance with our Privacy Policy.

As an added measure, we've integrated with Persona -  a comprehensive, configurable identity verification platform designed to help businesses collect, verify, and manage user identities globally. 

How do I verify my ID? 

1. Verify Your ID 

If you see the page below when you log into 99designs, it means that you haven't yet verified your account. 

2. Check your email 

You will receive an email from support@99designs.com asking you to complete the verification. Click the button on the email to begin the process. Please note that the link will only be valid for 5 days.

3. Select ID type

Select your country and then choose the corresponding ID type. ID options would vary depending on the country chosen.

3. Scan the front of your ID

Hold your document up to your webcam, center it in the viewing window and click the camera button when the document is fully legible. Be sure there isn’t a glare on plastic cards.

After the picture is taken, it will automatically review the image before proceeding to the next step.

4. Take a photo of your face

Look straight into your webcam, ensure your face is fully centered and follow the prompts on the screen

5. Wait for your verification to process

Once you’ve finished, your information will be uploaded into the system and then processed. Hold tight while it’s being analyzed and be sure not to close your browser or app. These steps may take a few minutes. You’re free to continue working in other tabs or apps. You will then receive a notification that you have been successfully identified.

6. You’re verified!

We'll email you when we have confirmed that your ID has been verified. Once verified, you'll be able to access 99designs again.

Troubleshooting: Why can't I verify my ID?