What happens to my designs when a contest is held, locked, or refunded?
When a contest is held, locked, or refunded, your designs are hidden from everyone — yourself, other users, and the...
What is a locked contest?
When a contest is locked, all its entries are hidden, and a message from a 99designs staff member will be displayed in...
What is a held contest?
... do contests go on hold? There is a certain amount of time to select the contest finalists and winner. If that time...
How can I know if any of the entries to my contest are stolen?
As a contest holder, the onus is on you to take reasonable steps to check that the winning design in your contest is...
Why is my contest locked? Can I get it unlocked?
A contest is locked when: it violates our customer and or community guidelines the contest holder hasn’t declared a...
What is identity verification?
Why is my account being verified? 99designs is a professional marketplace and it's important for us to confirm the...
What are blind and private contests?
... holders. When browsing contests, you can also check if a contest is blind or private. Blind contests are intended to protect...
When and how do I report a contest?
...: No winner chosen: If a guaranteed contest has become locked, please report it so we can remind the customer to return and...
What is the design handover?
... designer, here’s what happens next: First, you’ll be asked to upload a transparent PNG that is 1000 x 1000 pixels. This...
Can I extend my design contest?
There may be any number of reasons why you might require a time extension when running your design contest. If the need...