I'm having trouble getting through reCAPTCHA. What should I do?

99designs utilizes Google's reCAPTCHA service to protect the accounts of our Designers and Customers from attempted logins by bots. If you're having trouble passing reCAPTCHA and successfully logging into your account, we understand how frustrating this can be!

Google determines the number and strength of CAPTCHAs for each user. If you're receiving a large number of CAPTCHAs to solve, Google may need to be more confident that you are a real person before they let you through the reCAPTCHA step of the login process. Here are a few suggestions to build confidence:

  • Log in to your Gmail account (or another Google product where you have an account) using the same browser and device you're using to log into 99designs
  • Do not clear your browsing history or cookies while experiencing a large number of CAPTCHAs
  • Do not attempt to pass reCAPTCHA while in Private or Incognito mode on your browser

If you continue to experience issues after following the above suggestions, please reach out to us: we'd be happy to assist you!

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