To get in touch with the client, you can send them a message via the Messages tab in the contest (see below) or through a Private Message.
You can communicate with the client via the ‘Messages’ tab in the contest, located next to the ‘Designs’ tab. Communication made here is only between you and the client; it is not public.
Note: If the contest is in ‘Selecting Finalists’ or ‘Selecting Winner’ stages, the Messages tab will be unavailable.
To send a Private Message, click on the client's username just below the title on the contest page, as seen below.
From here, click “Send A Message”, found to the right of the client's username.
Note: Designers can only start a private message conversation with clients they’ve worked with before. This means a designer must either have completed a project with the client, won the client’s contest or were a finalist in the client’s contest.
If you’re new to 99designs, you’ll need to win at least 1 contest or be active in multiple contests before you can send a Private Message to a client.
Until you meet these requirements, you will only be able to respond to Private Messages that are sent to you.