How do I get a refund for my contest?

We offer a 100% money-back guarantee in case you’re not satisfied with the designs your contest receives.

To ask for a refund, please call us during the business hours listed below. We need to verify your information in person, so we’ll need to speak with you to process your refund.

San Francisco: 8am-5pm PST 1-800-513-1678 (from USA or Canada) or +1 800-513-1678 (from any other country)

Australia: 9am-5pm AEDT 03 9111 5799 (From Australia)

United Kingdom: 9am-9pm GMT +44 203 514 9220

There are three exceptions for our money-back guarantee.

  1. We can’t refund a contest once you’ve chosen finalists and entered the final round.
  2. You need to request your refund within 60 days of payment.
  3. We can’t refund guaranteed contests. If your contest is guaranteed, please contact us, and one of our design consultants will give you a call to personally help you make your contest a success!

 

Wondering about our terms for 1-to-1 projects? Check here

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