We offer a 100% money-back guarantee in case you’re not satisfied with the designs your contest receives.
To ask for a refund, please call us during the business hours listed below. We need to verify your information in person, so we’ll need to speak with you to process your refund.
San Francisco: 8am-5pm PST 1-800-513-1678 (from USA or Canada) or +1 800-513-1678 (from any other country)
Australia: 9am-5pm AEDT 03 9111 5799 (From Australia)
United Kingdom: 9am-9pm GMT +44 203 514 9220
There are three exceptions for our money-back guarantee.
- We can’t refund a contest once you’ve chosen finalists and entered the final round.
- You need to request your refund within 60 days of payment.
- We can’t refund guaranteed contests. If your contest is guaranteed, please contact us, and one of our design consultants will give you a call to personally help you make your contest a success!
Wondering about our terms for 1-to-1 projects? Check here.