Can I cancel a pending transaction or 1-to-1-invoice?

Yes, we can cancel and then delete 1-to-1 if it is pending and no work has been completed. Just contact our support and we will resolve it.


What if the transaction is completed?

We cannot refund the transaction if the 1-1 project is in progress or completed because work has been done by the designer.

If you need a refund within an ongoing 1-1 project or completed 1-1 project - first, you must receive a confirmation from your designer that the refund is approved by them. This also must be in writing on the 1-1 project. Once this part is completed, simply contact support and we'll process the refund for you.


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